Refund policy


Refund and Cancellation Policy

We provide on demand fast food delivery tailored to Baltimore residents (primarily in Charles Village). Because our service is time sensitive and resource based, our refund policy is structured around advance notice of cancellations.

Cancellations and Refunds

  • Full Refund: You are eligible for a full refund if you notify Baltimore Delivery before our courier has been dispatched to pick up your scheduled delivery.

  • Partial Refund: If you cancel as our courier is en route or have arrived at the restaurant but has not picked up your scheduled order, you will receive a partial refund. 

  • No Refund: Once a courier has been dispatched and has picked up your order, no refunds will be issued, regardless of service satisfaction.

To cancel a scheduled service, contact us with your order confirmation and requested cancellation time.

Service Issues and Concerns

If there are any issues with the service provided, such as a delay, miscommunication, or dissatisfaction, please reach out to us immediately. We take service quality seriously and will review your case to determine appropriate action.

Non-Refundable Services

Due to the nature of our offerings, we cannot refund services that:

  • Have already been delivered or partially delivered

  • Were canceled after a guard has been dispatched

  • Are custom scheduled or involve special instructions unless canceled with proper notice

Additionally, promotional services, discounted bookings, and gift credits are non refundable.

Exchanges or Rescheduling

We do not offer direct exchanges. However, you may reschedule your service (subject to availability) by contacting us at least 4 hours before your originally scheduled time. If outside of that window, rescheduling may incur additional fees or be denied.

European Union 14-Day Cooling Off Period

For services booked within the European Union, you may cancel your booking within 14 days of purchase only if the service has not yet started or been fulfilled. Once service delivery begins, this right no longer applies.

Processing Refunds

Approved refunds will be processed to your account as "store credit" within 10 business days. 

If more than 10 business days have passed since your refund was approved and you have not received your store credit, please contact us.

 

Fast Expedited Shipping Guaranteed!

  • 5-7 Business Days

We prioritize efficiency without compromising on the safety of your items. Our packaging is carefully done to protect your purchases during transit, ensuring they arrive in perfect condition. We take pride in our attention to detail, making sure that every package is handled with care.

Durability + Fade Resistant

We believe that quality is not just about the materials used, but also about the design and durability. That's why we invest in state-of-the-art printing techniques that result in vibrant, fade-resistant colors and sharp, precise designs. Our t-shirts are made to withstand the test of time, maintaining their shape, color, and print even after multiple washes.

Make a Bold Statement.

Afro-Americans™ take pride in our commitment to originality, that's why many of our designs are original. We understand that wearing a t-shirt is a way to express yourself and make a statement. That's why we strive to offer designs that are not only visually striking but also meaningful. Our goal is to create t-shirts that spark conversations, and make a lasting impression.

100% Black-Owned

Wear Your History.

Quick links

Follow us

Copyright © 2026 Afro-Americans™.